General Terms and Conditions

These Terms and Conditions explain the rules for using Spinboss Casino and the relationship between us and you as an account holder. Please read them before registering or using the platform. By using your account, you agree to follow these terms and any additional rules that apply to a promotion or service you choose to use.

Account responsibilities

You must provide accurate, current information when opening an account and keep it up to date. Your account is for your own use. Do not share your login details or allow anyone else to use it. You are responsible for activity carried out through your account unless you have told us it may have been accessed without your permission.

We may ask you to verify your identity, address or payment method. If you cannot provide the information we reasonably need, we may restrict account activity until the checks are complete. You can manage available account limits through your account settings. Please contact support promptly if you notice an error or activity you do not recognise.

Eligibility requirements

You must be at least 18 years old and permitted to use the platform from your location. You must not use Spinboss Casino if you are self-excluded or otherwise restricted from gambling. We may check your age, identity and location before allowing you to play or withdraw. Each person may hold only one account unless we have expressly agreed otherwise.

Acceptable platform use

Use Spinboss Casino lawfully and for your own personal activity. You must not use another person’s payment method, create duplicate accounts, interfere with games or systems, or use the platform to commit fraud. We may review unusual activity and suspend or close an account where we reasonably suspect a breach of these terms. We will handle any remaining balance in line with applicable law and the outcome of our checks.

Gambling carries a risk of loss. Use the available limits and breaks to help manage your activity, and contact us if you need help accessing responsible gambling tools.

Bonuses and promotions

Promotions may have separate eligibility rules, wagering requirements, game restrictions and expiry conditions. Read the terms shown with an offer before opting in. Unless an offer says otherwise, a bonus balance cannot be withdrawn until its requirements are met. We may remove a bonus or associated winnings if its terms have been breached, subject to applicable law.

Deposits and withdrawals

Use a payment method that belongs to you. Available methods, limits and processing times are shown in your account and may differ by method. Deposits must come from legitimate sources and must not be used to transfer funds between payment accounts.

Before processing a withdrawal, we may complete identity, payment and activity checks. These checks can delay a request, and we may ask for supporting documents. Where possible, withdrawals are returned through an eligible payment method used on the account.

Disputes and complaints

If you have a question about a transaction, account decision or these terms, contact our support team through the platform. Please provide relevant details so we can review the matter. If you wish to make a formal complaint, tell us clearly when you contact us. We will explain the next steps and any further options available to you if the matter remains unresolved.

Changes to these terms

We may update these Terms and Conditions to reflect changes to our services, operating practices or legal requirements. The current version will be available on the platform. Where a change materially affects your use of Spinboss Casino, we will provide notice as required. If you do not agree to updated terms, you should stop using the platform and contact us about your account.