Need a hand? Our support team is ready to help with account queries, verification, deposits, withdrawals, technical problems or general feedback. We assist with KYC checks, bonus and wagering questions, payment issues and in-app faults. Help is available via live chat, phone or email and we aim to resolve routine enquiries quickly. For complex cases our compliance team will acknowledge formal complaints and guide you through next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7; average reply 45 seconds; email reply within 4-8 business hours) |
| General enquiries | [email protected] (Company enquiries and press; response within 48 hours) |
| Affiliate enquiries | [email protected] (Partner programmes and tracking; response within 72 hours) |
| Phone | +44 20 7946 8521 (Phone support Mon-Fri 09:00-21:00; Sat 10:00-18:00) |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-21:00; Phone Mon-Fri 09:00-21:00, Sat 10:00-18:00 |
Email Support
Email is our preferred way to handle detailed requests, account matters, and document submissions. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments or ID documents. Providing concise account information helps us resolve issues faster and avoids delays caused by missing or incomplete details.
Contact Form
Response Time
Most enquiries are answered within one business day. Simple questions via live chat or email are often handled within a few hours, while account reviews, KYC checks or payment investigations can take several days depending on complexity. Formal complaints receive an acknowledgment within 24 hours and we will keep you updated until the issue is resolved.
Feedback
Have a suggestion or an idea that could make the website easier to use? Share your feedback with us. We review every message carefully and use your comments to improve our service, website features, and overall experience. Whether you noticed a small issue or have a broader suggestion, your input helps us make the site work better for everyone.